There’s a certain atmosphere in the air during these days before Christmas. In Northern Europe, the days are short, dark and cold. When you walk along the streets and pass all those cosy-looking houses, it makes you long to go inside and spend the rest of the day sitting in front of a roaring fire,… read more »
In a comment on my last blog, Tom asked me how we deal with angry and frustrated customers when weather conditions disrupt air traffic. He referred to certain comments on Facebook and wondered whether people react the same in ‘real life’ as they do online. During the extreme fog in Holland a few weeks ago,… read more »
Last week I was on standby again. In a former blog, I wrote about these two-week shifts, during which we have to be available for KLM in the event of disruptions or if a colleague has fallen ill. I’d moved to the countryside since my last standby shift and this means an extra hour’s drive… read more »
Occasionally a fire alarm will sound while we’re staying at a hotel. Luckily, the ones I’ve experienced have always turned out to be either a drill or a false alarm. When the alarm sounds while you’re fast asleep, it might get rather confusing. In fact, I mistook my first fire alarm for a wake-up call.… read more »
The holiday season is in the air. Halloween has just passed, a few Christmas trees are being decorated already, and literally every shop I enter sells ‘pepernoten’. These small, nut-like cookies are eaten in huge numbers during Saint Nicholas, a children’s feast on 5 December. There’s a buzz among KLM’s cabin crews these days as… read more »
Even though restaurants can sometimes be crowded, we like to eat out. To order our favourite dish in our favourite restaurant is something we can look forward to for days in advance. We enter our favourite eating-place, order something to drink and study the menu, hesitating about what to order, because we like almost everything.… read more »
The Dutch are great cheese-lovers. Breakfast is typically a slice of brown bread with cheese, they relish a tasty piece of mature cheese with a drink, and when they go abroad on holiday the thing they miss most of all is their own delicious Gouda. And the Netherlands not only has a lot of cheese… read more »
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