Flying Blue has contracts with several credit card companies, including American Express. These cards offer exclusive benefits for Flying Blue members. The Flying Blue American Express card is a product that is currently available in the Netherlands and France. Triggered by a renewed contract with Amex we have announced several changes in the Dutch market. These changes have their pros and cons, and it is apparent that some of them are raising questions. We take your feedback very serious and will try to address it properly here.
As Flying Blue is a loyalty program for frequent travellers, it emphasizes on rewarding your personal flight behavior. Therefore, we chose to have this drive the Flying Blue tier status, rather than your partner’s card. This will be a phased introduction for existing card holders – the Flying Blue tier status on sub cards will remain matched until April 2013.
Some of you will indeed get less Award Miles for items purchased with your Flying Blue American Express card. On the other hand, we will give additional Award Miles per euro spent on KLM and AIR FRANCE tickets as we aim to reward flight behavior. Another reason is that we want to align the Dutch American Express card with other European payment card offerings. In return, we are introducing a few new services, which we hope you will appreciate.
The announced changes do not influence the credit card surcharges for ticket purchases.
Should you have any more questions about the upcoming changes, you may want to refer to our extensive Q&A. It can be found at www.americanexpress.nl/klm.