A young woman with a large rucksack was calling to Tijn to hurry up. After calling for the third time, a little boy wandered over, very relaxed, at his own pace. My heart melted when I saw this sweet little man. I used all my magnetism to draw these two passengers to my check-in counter.… read more »
Recently, in my task as floorwalker, I noticed a man — very tall and of advanced years — at the check-in machines. He was standing hunched over and I assumed he wasn’t feeling well. In the few minutes that I watched him, I was able to guess he was travelling alone. Very clearly, no one… read more »
“Suut Africa,” she would write on the blackboard. Then the stories would come and we would imagine climbing up Table Mountain with her for a picnic, with a spectacular view of Cape Town. Or we would go on safari, marvelling at the speed of the springbok, sniffing a “suikerbossie” (sugarbush) and meeting her friends out… read more »
During my work, I often have to deal with passengers who have taken too much baggage, or irregular baggage. Most of the time, it’s not a problem, because there are tariffs and transport regulations for irregular baggage. And sometimes it leads to something special. Musicians In lock-step, they approach the full-service check-in counter. A group… read more »
Every day, I see the world as a passing parade of backpackers, families, groups, pets, singles and little globetrotters – young kids travelling alone, who we refer to as “unaccompanied minors”. A very sweet and well-mannered young lad recently showed up at my desk. He confidently handed me a sheet of A4 paper and informed… read more »
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