My name is Jacob Post (29) and I’ve been with KLM since 2011. First as a usability expert in the digital word and now as Flight Innovator in the field of aircraft cabins. I strive to ensure an optimum and future-proof user experience for KLM’s customer. The customer’s needs are always paramount and, based in this philosophy, I strive to keep upgrading the product and services from KLM. In my blog I try to give you a peek behind the scenes of my work within the KLM organization.