09
Apr
posted by morena at 10:12 comment View Comments

If you ever had the opportunity to join us – KLM ground employees -  during an evening break, the first thing that would strike you would be the smell. Here the cuisines of China, Thailand, Italy, Turkey and the Netherlands mingle. And everyone who, like me, is mad about delicious, healthy food, swaps recipes for… read more »

31
Jan
posted by morena at 10:37 comment View Comments

During my work, I often have to deal with passengers who have taken too much baggage, or irregular baggage. Most of the time, it’s not a problem, because there are tariffs and transport regulations for irregular baggage. And sometimes it leads to something special. Musicians In lock-step, they approach the full-service check-in counter. A group… read more »

28
Dec
posted by morena at 14:00 comment View Comments

There’s nowhere I’ve seen people kiss as much as at the airport. Kisses on the lips. Some short, some long. Kisses on the cheeks. Playful or tender kisses on the forehead. And, not to forget, kisses blown across lengths of bank line to reach their loved ones as they depart. Glowing with love, they watched… read more »

02
Nov
posted by morena at 12:30 comment View Comments

Every day, I see the world as a passing parade of backpackers, families, groups, pets, singles and little globetrotters – young kids travelling alone, who we refer to as “unaccompanied minors”. A very sweet and well-mannered young lad recently showed up at my desk. He confidently handed me a sheet of A4 paper and informed… read more »

25
Jul
posted by KLM at 08:06 comment View Comments
Ash cloud

Part 1 : Early Efforts and the Ash Cloud   KLM has been active in social media since late 2009. Ever since, people have been asking us about our social media strategy. We’re pleased about all the attention. Unfortunately, though, we can’t answer all questions individually. So, we thought we’d write a short series of… read more »

25
Jul
posted by KLM at 08:04 comment View Comments
Social Media Hub

Part 2 : The Social Media Hub   KLM has been active in social media since late 2009. Ever since, people have been asking us about our social media strategy. In this second part of our blog series about it, we look at how we’re organised. Jeff Bezos, founder and CEO of Amazon.com once said:… read more »

25
Jul
posted by KLM at 08:02 comment View Comments

Part 3 : Campaigns   KLM has been active in social media since late 2009. Ever since, people have been asking us about our social media strategy. In this third part of our blog series about it, we look back at some of our campaigns. Over the past three years, we launched a number of… read more »