A cockpit story: new route, different colleague

I have been a KLM pilot for more than 27 years and friends, acquaintances, and passengers often ask me what it’s like. They ask about things that are completely normal for me. Things I don’t even think about anymore can raise big question marks for others. So, to clear up the “hidden” world of the cockpit, I plan to write a regular blog for anyone who’s interested. I’ll kick off with the SOPs. The what?


Have you ever tried pitching a tent on a campsite with a complete stranger? My husband and I can set ours up in no time flat. We’ve done it so many times and we’re completely attuned to each other. We each have our appointed tasks. In short: easy-peasy. But if I had to pitch that same tent with someone I didn’t know, it would probably take a lot longer and it might end in an argument.

Check, check, double-check

In the cockpit, we often work with colleagues we don’t know, which isn’t surprising when you think that KLM has 3,000 pilots. So how is it possible I work with these colleagues as easily as I do with my own husband? The answer is SOPs – Standard Operating Procedures. SOPs include all the checklists that we use in the cockpit. There is a checklist for every step of the flight. For example, we have the Before Start Checklist, which we read before starting the engines. And, logically enough, we have the Landing Checklist, which we review just before landing.


But SOPs are more than checklists. The tasks in the cockpit are divided between the pilots. One is called the Pilot Flying, and the other is the Pilot Monitoring. The Pilot Flying is, as the name suggests, the one who flies the aircraft. The Pilot Monitoring monitors all other actions. The Pilot Monitoring maintains radio contact with air traffic control, reads the checklists, and a host of other things. Sometimes the captain is the one who flies and the co-pilot is the one who monitors. At other times it’s the other way around.

One team, one task

A good example of another SOP is the performance calculation that tells the computer to work out the maximum weight with which we can take off and from which runway. This is a very important calculation, because you can’t simply add a bit of runway whenever you need it. So it’s crucial that we enter all the correct numbers – external air temperature, runway length, and aircraft weight – into the computer. The procedure calls for the co-pilot to enter the numbers and then ask the captain to check them. There is no talking here, first because it requires a great deal of concentration and, second, so we don’t influence the other person’s observations.

KLM Boeing 777

One of the simplest, but very effective procedures is to repeat things. For example, if the pilots want to climb from 34,000 feet to 36,000 feet, the procedure goes as follows:

  • Pilot Monitoring asks air traffic control: “KLM 123 request to climb to flight level three-six-zero.”
  • The Air Traffic Controller replies: “KLM 123 climb to flight level three-six-zero.”
  • Pilot Monitoring: “KLM 123 climbing now to flight level three-six-zero.”
  • Pilot Flying repeats the number and then sets the altitude on the autopilot panel to 360.
  • Pilot Monitoring checks their colleague’s actions and says: “Check.”

Both pilots then check that the autopilot is actually climbing and leveling off at the correct altitude. In short, SOPs ensure that everyone can work together. Whether you know each other or not, whether you like each other or not, that tent, as it were, gets pitched in ten minutes.

Flightlevel to 36000

Posted by:   Jacqueline Vollebregt  | 
Join the conversation Show comments

Michelle Blindheim

Hi jacqueline i want to be pilot like you someday, as woman i found pilots pretty bold and i would like to be like one, is awesome to see how much experience you earned my time and the passion, i think i found KLM as än awesome Airline and the 2 times i flight with you guys i always had the best experience, thank you for your dedication and i hope i can find you in one of my flight routes someday!!! God hilsen From Norway!!! ❤️✈️🛫❤️


Hi Michelle,
Go for it. Become a pilot. It is an amazing job. After almost 28 years I still like it a lot. Regards from Taipei

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