It’s all about coffee…

Did you know that every year 18,550,000 cups of coffee are served on KLM flights?

The Dutch know a thing or two about coffee. It’s part of what we call ‘gezelligheid’, a practically untranslatable word that has to do with comfort and cosiness. We drink coffee everywhere – on our own, with friends, at work, at home, in traffic jams and when we’re travelling. It wakes us up, and it keeps us awake. However busy we are, we always seem to find time for a nice cup of coffee. In fact we drink no less than 147 litres per person per year, which averages out at around three cups a day. This little country has innumerable songs about coffee and even TV programmes especially devoted to ‘coffee time’. In the land of the clogs and tulips, we’re practically unbeatable when it comes to enjoying the husked, dried, roasted and ground seeds of the coffee plant.

But, of course, coffee is not just one of the most popular drinks in the Netherlands alone. On our KLM flights, we can see at first hand how popular coffee is. To give you an impression, it’s drunk by about 80 percent of our Flying Blue passengers. On all KLM flights, we serve 18,550,000 cups of coffee a year. That boils down to 2,226,000 litres, weighing no less than 126,140 kilos. And, of course, all of this coffee has to be made somewhere. Every year, 600 on-board coffee machines turn 530,000 tins of coffee into a delicious drink for our passengers. This is pure ground coffee,  Rainforest Alliance certified. That means that these beans were grown on Rainforest Alliance plantations. Pretty impressive figures for a drink that sounds practically the same in every language!

Are you a coffee fanatic? Do you have a good tip or a funny anecdote? Share it with us! But of course, tea drinkers are very welcome too.

Karin
Corporate Communications

a nice cup of coffee

Posted by:   KLM  | 
Join the conversation Show comments

RumboCero

I always enjoy a cup of coffe while I see KLM in the winglets throw the windows… ;-)

RumboCero

I always enjoy a cup of coffe while I see KLM in the winglets throw the windows… ;-)

Flyingb Traveler

I am a kind of coffee addicted. Its a good feeling KLM serves biological and I do think fairtrade coffee aboad. And I have noticed the coffeecups are also friendly for mother Nature.
In general KLM crew always serves me coffee, even if they… have to make it for me. Thats so great.In general they even give me a small cookie. I have experienced crews of other airlines who refuse to serve a new coffee.!
KLM always serves a plastic package of milkpowder and sugar with a spoon. Many passengers only use sugar or just milk like myself. So I guess its a big waste to throw away all that suger or powdermilk…. I guess it would safe money for KLM if they would offer the milk/sugar/spoon separately and not in plastic bags, it seems also better for a Greener World.

Flyingb Traveler

I am a kind of coffee addicted. Its a good feeling KLM serves biological and I do think fairtrade coffee aboad. And I have noticed the coffeecups are also friendly for mother Nature.
In general KLM crew always serves me coffee, even if they… have to make it for me. Thats so great.In general they even give me a small cookie. I have experienced crews of other airlines who refuse to serve a new coffee.!
KLM always serves a plastic package of milkpowder and sugar with a spoon. Many passengers only use sugar or just milk like myself. So I guess its a big waste to throw away all that suger or powdermilk…. I guess it would safe money for KLM if they would offer the milk/sugar/spoon separately and not in plastic bags, it seems also better for a Greener World.

Calijn

And what about tomato juice? Hardly see anyone drinking it in a bar, but on board, it seems to be one of the popular drinks…

Calijn

And what about tomato juice? Hardly see anyone drinking it in a bar, but on board, it seems to be one of the popular drinks…

50+ RTW and counting

I have also travelled over 2,0 million kilometres in my life. This is my first post to Tripadvisor and I only write this because I think people should take it seriously when people say do not fly with KLM.

THEY ARE CORRECT!! KLM is the worst airline by far, for last couple years. I don’t know what’s going inside the organization but until they get their stuff and staff figured out, stay clear. And that is likely to take some years.

1. On last 3 flights, they broke 3 bags! Naturally they are not willing to compensate on the spot, but try to tire you through complicated claim process for fixing them and getting refund. I have doubts once I complete the whole proces they will not refund in the end.
2. They are incredible IMPOLITE and UNFRIENDLY. Since the staff do not have to wear name tags since last 1,5 years, They simply give you “soviet” service and there is almost no way to complain or report them further (anyway even if you could, tha manament wouldn’t seem to care…I escalated one matter two managers up, and nothing happened — next will be a letter to the CEO and publishing all experiences in all the magazines and newspapers I represent: I am a reporter.

Fyi, contact call me if you prefer me to stop and you would like to apologize. I will target to get the story out in all social media sites, as well as 22 publications – as long as I have earned back all the money you overcharged for additional flights, broken bags etc.

50+ RTW and counting

3. They are incredibly strict on the baggage allowance. If your bag is only 2 kg over the limit of 23 kg, they can load it, but you have to pay 100 euros! That’s ridiculous: I was evaquating myself out of Japan with earthquakes shaking the Tokyo airport and 4 nuclear reactors smoking on LIVE TV and these ladies and gentlemen are paying attention to 2 kg!! Give me a break! Let alone I was flying business, utilizing miles I have accumulated over the years (and only reason i would bother to fly with them after 2 broken bags on 2 flights)…so how about in economy?!?!?!?
4. Their inflight crew is instructed to start annoying you if you order more than couple of drinks, even if they are non-alcolic. They come up with excuses “running out” and “haven’t you had enough”. Again this was the service in Business Class….so in economy you might be happy to have a chance to use toilet without some old mama flight attendant cursing you.

I have flown most of my flights in economy, so do not take this as I am some spoiled brat that just complaining for nothing. They are seriously substandard!
5. Finally due delays in security check after Moscow terrorist attack I arrived to the gate 4 minutes too late in their opinion and there was only 11 minutes to boarding. They denied me to get onboard and I had to buy new $500 USD ticket and pay for expensive hotel accommodation for next day.

And all this has happened just in last couple of months!!

So I have had it…no more KLM (=KiLls Me)

Fyi, contact call me if you prefer me to stop and you would like to apologize. I will target to get the story out in all social media sites, as well as 22 publications – as long as I have earned back all the money you overcharged for additional flights, broken bags etc.

50+ RTW and counting

I have also travelled over 2,0 million kilometres in my life. This is my first post to Tripadvisor and I only write this because I think people should take it seriously when people say do not fly with KLM.

THEY ARE CORRECT!! KLM is the worst airline by far, for last couple years. I don’t know what’s going inside the organization but until they get their stuff and staff figured out, stay clear. And that is likely to take some years.

1. On last 3 flights, they broke 3 bags! Naturally they are not willing to compensate on the spot, but try to tire you through complicated claim process for fixing them and getting refund. I have doubts once I complete the whole proces they will not refund in the end.
2. They are incredible IMPOLITE and UNFRIENDLY. Since the staff do not have to wear name tags since last 1,5 years, They simply give you “soviet” service and there is almost no way to complain or report them further (anyway even if you could, tha manament wouldn’t seem to care…I escalated one matter two managers up, and nothing happened — next will be a letter to the CEO and publishing all experiences in all the magazines and newspapers I represent: I am a reporter.

Fyi, contact call me if you prefer me to stop and you would like to apologize. I will target to get the story out in all social media sites, as well as 22 publications – as long as I have earned back all the money you overcharged for additional flights, broken bags etc.

50+ RTW and counting

3. They are incredibly strict on the baggage allowance. If your bag is only 2 kg over the limit of 23 kg, they can load it, but you have to pay 100 euros! That’s ridiculous: I was evaquating myself out of Japan with earthquakes shaking the Tokyo airport and 4 nuclear reactors smoking on LIVE TV and these ladies and gentlemen are paying attention to 2 kg!! Give me a break! Let alone I was flying business, utilizing miles I have accumulated over the years (and only reason i would bother to fly with them after 2 broken bags on 2 flights)…so how about in economy?!?!?!?
4. Their inflight crew is instructed to start annoying you if you order more than couple of drinks, even if they are non-alcolic. They come up with excuses “running out” and “haven’t you had enough”. Again this was the service in Business Class….so in economy you might be happy to have a chance to use toilet without some old mama flight attendant cursing you.

I have flown most of my flights in economy, so do not take this as I am some spoiled brat that just complaining for nothing. They are seriously substandard!
5. Finally due delays in security check after Moscow terrorist attack I arrived to the gate 4 minutes too late in their opinion and there was only 11 minutes to boarding. They denied me to get onboard and I had to buy new $500 USD ticket and pay for expensive hotel accommodation for next day.

And all this has happened just in last couple of months!!

So I have had it…no more KLM (=KiLls Me)

Fyi, contact call me if you prefer me to stop and you would like to apologize. I will target to get the story out in all social media sites, as well as 22 publications – as long as I have earned back all the money you overcharged for additional flights, broken bags etc.

Jenneke

As a person who’s pretty afraid to fly, the smell of a freshly brewed cup of coffee always makes me feel better when I’m on board. Too bad it doesn’t go well with sleeping pills ;)

Jenneke

As a person who’s pretty afraid to fly, the smell of a freshly brewed cup of coffee always makes me feel better when I’m on board. Too bad it doesn’t go well with sleeping pills ;)

50+ RTW and counting

Just to let you know, promised to update how the saga ends:

After few tedious weeks KLM agreed find compromise on the matter compensating for direct damage, which did not however include apology from the misbehaving crew. In any case I find the final result satisfactory, eventhough the work to arrive to the right final conclusion was significant. 

Thank you KLM for sorting out the complaint. End well all well and we can stay friends and continue flying with KLM.

 

50+ RTW and counting

Just to let you know, promised to update how the saga ends:

After few tedious weeks KLM agreed find compromise on the matter compensating for direct damage, which did not however include apology from the misbehaving crew. In any case I find the final result satisfactory, eventhough the work to arrive to the right final conclusion was significant. 

Thank you KLM for sorting out the complaint. End well all well and we can stay friends and continue flying with KLM.

 

James Benejemen

I have to say I had a couple of cups
of coffee on a recent flight and I was surprised I am a fussy thing with coffee
as it only drink coffee shop standard coffee, on I asked for some coffee
expecting a coffee I would not particularly enjoy and amazingly it was almost
as good as coffee shop standard which is amazing considering it is instant coffee

 

 

James Benejemen

I have to say I had a couple of cups
of coffee on a recent flight and I was surprised I am a fussy thing with coffee
as it only drink coffee shop standard coffee, on I asked for some coffee
expecting a coffee I would not particularly enjoy and amazingly it was almost
as good as coffee shop standard which is amazing considering it is instant coffee

 

 

Montrealer

Best coffee I’ve ever had is on KLM flights.  Can the coffee be purchased?

Montrealer

Best coffee I’ve ever had is on KLM flights.  Can the coffee be purchased?

Leave a Reply

Your email address will not be published. Required fields are marked *

Loading