posted by morena at 11:09 comment View Comments

A young woman with a large rucksack was calling to Tijn to hurry up. After calling for the third time, a little boy wandered over, very relaxed, at his own pace. My heart melted when I saw this sweet little man. I used all my magnetism to draw these two passengers to my check-in counter.… read more »

posted by morena at 15:00 comment View Comments

“Suut Africa,” she would write on the blackboard. Then the stories would come and we would imagine climbing up Table Mountain with her for a picnic, with a spectacular view of Cape Town. Or we would go on safari, marvelling at the speed of the springbok, sniffing a “suikerbossie” (sugarbush) and meeting her friends out… read more »

posted by morena at 10:37 comment View Comments

During my work, I often have to deal with passengers who have taken too much baggage, or irregular baggage. Most of the time, it’s not a problem, because there are tariffs and transport regulations for irregular baggage. And sometimes it leads to something special. Musicians In lock-step, they approach the full-service check-in counter. A group… read more »