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Veronique van Houwelingen

I work for the e-development team within e-commerce at KLM headquarters. I am responsible for customer-support-related tools at KLM.com including FAQs and chat. I like to develop and turn outdated things into something new with a customer-driven vision.

1 posts

Behind the scenes

Can I Fly With Clogs? – KLM Search Engine

Every day, people who visit KLM.com ask around 10,000 questions in 14 different languages…